Registration at OVO Casino
How can I own an OVO account?
How do I complete registration and activate my account?
Can I delete my account?
Where's my bonus code?
Is signing up to OVO Casino free?
Activation of account
I haven't received an activation email. Could you look into it?
My activation link doesn't work
My activation link has expired
Why can't I log in?
My account is blocked
What's my password?
I have accidentally blocked or self excluded my account
Change of account details
How may I change my account details?
How may I change my date of birth?
How may I change my email address?
May I change my postal address?
Verification of player account
How should I upload documents?
How long does account verification normally take?
What's my wager limit?
What's my deposit limit?
What’s my limit on losses?
Can I set a time limit?
Closing of account
How can I close my account?
Could you tell me more about Responsible Gaming?
Why has my account been shut down?
Top up your account
How may I make my deposit?
Is there a minimum deposit limit?
What's the maximum deposit limit?
Issues with deposits
Why can't I deposit via Giropay?
Why has my deposit failed?
Why has my PaySafeCard deposit failed?
Why has my SOFORT Überweisung deposit failed?
Why has my Giropay deposit failed?
Why is my bank transfer deposit not showing up?
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Are there any charges per deposit?
Can I use PayPal?
Bonuses and promotions
How does the "Deposit €10, Get €30" work?
What bonuses do you offer?
Do you offer any free spins?
Where can I find my 100% bonus?
How can I cash out my bonus?
What does wagering mean?
How can I keep track of my bonus progress?
How do I become a VIP?
I have completed my first deposit but haven't received my deposit bonus yet
I've changed my mind, how can I cancel my bonus?
Why can't I play my bonus?
I've cancelled my bonus by mistake - what can be done?
Why has my bonus been cancelled?
Gambling at OVO Casino
How to play?
What is real money mode?
Do I need to download an app to play in your casino?
Why am I being told I'm missing a plugin?
About our games
Which game providers do you currently support?
Can I play on a mobile device?
My connection was lost during a live casino session. What can I do?
Where did my balance go to?
I've made my deposit, why can't I play?
Why do I keep receiving error messages?
How do I delete my cookies and clear my cache?
My game session got interrupted. Did I just lose my free spins?
Pay-out of winnings
Where can I see my past withdrawals?
How can I withdraw?
Do I need to verify my account in order to make a withdrawal?
What’s the minimum amount I'm able to withdraw?
What's the maximum withdrawal allowed?
When will my withdrawal be processed?
Can I cancel my withdrawal?
What happened to my winnings?
Why has my withdrawal been declined?
I received less winnings than I should have. What should I do now?
I've closed my account, how can I retrieve my remaining balance?
Which languages do you support at OVO?
When is the Live Chat function available?
How can I become an affiliate?
General Data Protection Regulation (GDPR)
Could you tell me more about your license?
Can I play from Germany?
Can I play from Austria or Switzerland?
How to enable Flash Plugin?
Which currencies do you currently accept?
What's a BIC code?
What's an IBAN code?
How can I save a screenshot?
How can I unsubscribe from your mailing list?
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