First of all, please take a look at the Bonus section to confirm that this particular bonus has been granted.
If this has been done, keep in mind that real money and bonus money are always displayed separately. As a rule of thumb, you always get to play with real money first. Once your balance is €0.20 or less your bonus balance will be automatically activated. Should this not occur we always recommend signing out and back into the website.
Should your bonus still not appear, we invite you to get in touch with our Customer Support agents for further assistance.