There might be several reasons for this.
1. If you currently do not have more than €0.20 in real money in your casino account, please log out of the game and log back in. Once that’s done, your bonus money should be displayed.
2. You currently do not have any leftover balance from the previous bonus. Keep in mind that combining bonuses is never an option. You need to wager your way through your previous bonus or cancel it through My Account.
3. You have set a limit that has been reached. Please check the My Account section to confirm this.
If you’ve checked all of the above and the issue persists, kindly get in touch with one of our Customer Support agents who will be able to assist you further.