Due to regulatory requirements it is important that we are able to positively identify our customers’ Country of Consumption. For this reason we kindly ask you to complete our simple Know Your Customer check by uploading the following documents in your account:
A valid, government issued Photo ID which can be either: a Passport, National ID Card or Driving License.
Proof of address
Proof of Address - Bank Statement
The easiest way to verify your address is to provide us with a bank statement that clearly indicates your full name, your bank details, bank logo as well as a recent date. Kindly note that should you choose to verify your address using other means, a bank statement may still be requested in the future due to legal requirements.
Proof of Address - Utility Bill/ Phone Bill
Proof of address may include any document that bears your full name, current address, as well as a recent date that is no longer than six (6) months from the date of provision. Any sensitive information such as account balances may be blanked out. Allowed file formats are PDF, JPEG, PNG. Max. file is size 5 MB.